Policies

SHIPPING & DELIVERY 

Orders are processed within 2–5 business days, excluding weekends and holidays.

Processing time reflects preparation and inspection and does not include transit time.

Once shipped, delivery typically occurs within 3–7 business days, subject to carrier performance.

A shipping confirmation with tracking details will be provided upon dispatch.

IssaBeaute is not responsible for delays, loss, or theft once an order has been transferred to the shipping carrier. Orders shipped to an incorrect address provided at checkout are the sole responsibility of the customer.

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RETURN & REFUND POLICY

Due to the professional and sanitary nature of our products, all sales are final.

IssaBeaute does not accept returns, exchanges, or refunds on any lash or beauty products, including but not limited to lash trays, adhesives, tools, and accessories.

 

FREQUENTLY ASKED QUESTIONS

Are IssaBeaute products professional quality?

Yes. All IssaBeaute products are curated to meet professional industry standards.

Do you offer refunds?

No. Due to hygiene and safety regulations, all purchases are final.

What if my order is damaged?

Please notify us within 48 hours of delivery with supporting photos. Approved claims will receive a replacement or store credit.

How long does shipping take?

Orders are processed within 2–5 business days, followed by 3–7 business days for delivery.

Do you offer wholesale or bulk pricing?

Wholesale inquiries may be submitted via email for review.

 

POLICY ACKNOWLEDGMENT 

By completing your purchase, you acknowledge that you have read, understood, and agreed to IssaBeaute’s policies.